Refund and Cancellation Policy

1. Trial period

Where a trial is offered, a new workspace starts with a 14-day trial period that does not require a credit card. No fee is charged during the trial period; payment is taken only when you switch to a paid plan from within the application.

2. Cancelling the subscription

• To cancel only the subscription: the Billing page. The subscription is not renewed at the end of the paid period; your access to the workspace continues unchanged until that date.
• Cancellation stops the renewal fee from being charged for the next period; it does not close or delete your workspace.
• Your payments and invoices are processed through our payment and invoicing provider, Paddle; Paddle acts as an authorised reseller (Merchant of Record) in these transactions and Paddle's buyer terms also apply to the payment. Cancellations are carried out from within the application.

3. Closing the workspace

• To close the workspace: the Danger Zone. This action shuts off access to the workspace and schedules the linked subscription for cancellation at the end of the period.
• Closing is a separate action from cancelling the subscription; how data is archived and deleted after closure is explained in the Privacy Policy.

4. Refunds

• A standard end-of-period cancellation does not generate an automatic or prorated refund; your access continues until the end of the period that has been paid for.
• No voluntary full or prorated refund is offered because of a subscription cancellation (including a cancellation made when the workspace is closed).
• Your statutory rights of withdrawal and refund are reserved (to the extent applicable); your rights arising from Paddle's buyer terms are also reserved. Requests relating to these rights are assessed within the framework of the applicable legislation and Paddle's terms.
• Erroneous/duplicate charges are always refunded.
• Refund and withdrawal requests are submitted to billing@offtracker.app.

5. Your data

Cancellation or the end of the trial does not delete your data; your records are preserved and can be accessed from where you left off when you switch to a paid plan again. Permanent deletion requests are fulfilled in accordance with the principles in the Privacy Policy.

6. Contact

Adaptify Yazılım Danışmanlık Ticaret Limited Şirketi · Billing and refunds: billing@offtracker.app