Frequently Asked Questions
How is OffTracker set up?
OffTracker is added to your Slack workspace, your team is imported from Slack and you choose your approvers. To talk about OffTracker for your team, email us: hello@offtracker.app.
Which platforms do you support?
V1 is Slack-first: OffTracker is designed for teams that use Slack. The web dashboard works in any browser.
How can a new team start using OffTracker?
New workspaces cannot currently be set up on a self-service basis. To ask about the options for your team, email us at hello@offtracker.app. Payment is collected in the app when you switch to a paid plan.
What happens to the data of an existing workspace when its trial ends?
Your data is not deleted. If the trial ends without payment, creating new leave requests stops and adding new employees may be restricted; your existing records are kept and everything continues where you left off once you switch to a plan.
How do I pay?
All payments are taken as an online card subscription; bank transfer/EFT or manual invoices are not accepted. Payment is collected in the app when you switch to a paid plan.
What happens if my payment fails?
Paddle retries your saved card a few times; meanwhile you can keep using the app. If payment cannot be collected within 7 days, creating new leave requests stops and adding new employees may be restricted — your data is not deleted; your history, exports and the billing page stay accessible. Do not start a new subscription to fix it: updating your payment method in the Paddle portal is enough, and access reopens automatically once payment succeeds.
What happens if I cancel my subscription?
Your access continues unchanged until the end of the period you paid for; when the period ends, the subscription is not renewed; creating new leave requests stops and adding new employees may be restricted. Cancelling does not close or delete your workspace. Your data is not deleted. If you want to come back, you resubscribe from the billing page and everything continues where you left off.
What happens if my workspace is suspended?
Suspension is an operations/administration gate separate from billing and closes app access entirely; it does not change your payment status. In that case, contact support: support@offtracker.app.
Who approves my leave?
One of your team’s approvers if your team has any; otherwise one of the company-wide approvers. You see the list when you open the request. An HR Admin can decide on behalf of the assigned approver when needed, and this is clearly communicated to everyone.
Is my data safe?
Personal data is encrypted at rest, each workspace’s data is isolated and all important actions are kept in an audit trail. Details are in our Privacy Policy.
Can I take half-day or hourly leave?
Yes — you choose a time range in the request form; the duration is calculated in proportion to the working day. Weekends and public holidays are not counted in the duration.
Question not answered here? Email support@offtracker.app or visit our contact page.